Voyager helps to reduce invoice production time by 30% at PSP*

In Brief

In business for over 20 years, PSP* Recruitment are a well-established IT and Accountancy recruitment company. By implementing Voyager’s Mid-Office software, they have reduced their invoice production time by 30%.

The Detail 

When contract professionals are a large part of a recruitment company’s business, it’s vital to streamline regular invoice and timesheet processing – it means happy clients and lower costs. Getting it wrong could mean losing a long-term client or wasting money on inefficient and error-prone manual processes.

The company had been a long-time user of Voyager’s Front Office software, and its sales team were experts at recording pertinent candidate data, allowing the organisation to finely-tune its outbound sales processes, and maintain extensive information about clients and candidates, such as bank information, passport details and so on.

Continued success had put pressure on the team’s administrative function to keep up with the explosive growth in the contract business – but they knew that they couldn’t allow the quality of their services to decline. Consequently, they implemented Voyager’s Mid-Office solution, ensuring it was integrated with their familiar front-office systems.

Lisa Weatherstone, Contract Team Leader at PSP*, commented: “Almost immediately, Voyager Mid-Office made a big difference, providing us with a  sleeker, more streamlined way to process invoices and timesheets. Mid-Office automatically pulls the required information from the front-office, eliminating typing errors and speeding the whole workflow up.”

It’s not all just about technology – it’s also important to be able to access skilled support resources when needed. Lisa Weatherstone continues: “Support from Voyager has been very very good – and we’ve had the same dedicated account manager -Chanie Ravenscroft all through the process, who has provided excellent customer service.  If there’s anything she can’t deal with, Voyager’s second-line staff will always be in touch within a couple of hours.”

How we made a difference at PSP

Lisa Weatherstone sums up: “In a softening economy, the contract market is always buoyant. Permanent staff are caught between two options – the temptation to look around because of potential redundancy fears is often counteracted by the urge to stay put in what appears to be a secure job. Contractors are always on the move, and it was important to us to be able to cope with growth in our business without a corresponding increase in costs. With Voyager Mid-Office, we have streamlined our entire business workflow and reduced invoice production time by 30%.”

Voyager Mid-Office has been a real success because it has helped PSP* to manage growth without an increase in overheads, and has streamlined the entire workflow from the sales team to the business relationship administrators.

http://www.psprecruitment.com/